uubb Privacy Policy
Your personal information is our highest priority. Learn in detail here how uubb collects, stores, and protects your data.
This privacy policy ("Policy") applies to use of the uubb platform (uubb.cam). Please read this page carefully. By continuing to use our platform, you are agreeing to the terms of this Policy. For any questions, please contact our support team.
Introduction and Overview
uubb is an online entertainment and betting platform operated for Bengali-speaking users in Bangladesh. We place the highest importance on our users' privacy and are committed to protecting your personal information.
This privacy policy explains how uubb collects your information, how that information is used, what types of information may be shared with third parties, and what steps we take to protect your information.
If you disagree with any part of this policy, please refrain from using our platform and contact our support team.
What Type of Information We Collect
uubb may collect various types of information to manage your account, improve services, and meet legal obligations. Below is a breakdown of the information collected by category:
2.1 Registration and Identity Information
- Full name and date of birth
- Email address
- Residential address
- Government-issued ID information for identity verification (where applicable)
2.2 Transaction and Financial Information
- Deposit and withdrawal records
- Payment method details (bKash, Nagad, Rocket, Upay, bank transfer)
- Account transaction history
2.3 Usage and Technical Information
- IP address and device type
- Browser and operating system information
- Platform activity logs (login times, page visits)
- Data collected through cookies and similar tracking technologies
2.4 Communication Information
- Messages you send via chat or email with the support team
- Details of complaints or requests
Methods of Data Collection
uubb collects information from various sources. The main methods of data collection are listed below:
3.1 Direct Collection
When you open an account on uubb, complete your profile, make a deposit or withdrawal, or contact our support team, you provide information directly. This information is collected on the basis of your consent.
3.2 Automatic Collection
When you use our platform, some information is collected automatically. This includes data collected through cookies, web beacons, and log files.
3.3 Through Third Parties
Information may in some cases be received from payment processing partners and identity verification services. This type of data collection is always conducted on a legal basis and in accordance with the required security standards.
Purpose of Data Use
uubb uses your personal information for the following purposes:
- Account Management: To create and manage your account, process transactions, and verify your identity.
- Service Delivery: To provide betting, casino games, and other entertainment services.
- Security Assurance: To prevent fraud, maintain account security, and detect suspicious activity.
- Legal Obligations: To comply with applicable laws and regulations and to provide information required by authorities.
- Customer Support: To respond to your questions, complaints, or requests accurately and promptly.
- Service Improvement: To enhance your experience, plan new features, and ensure the technical performance of the platform.
- Communication: To send important updates, security alerts, and relevant notifications (based on your consent).
- Responsible Gaming: To identify problematic play patterns and provide responsible betting tools.
We will never use your information for purposes beyond those stated in this policy.
Data Sharing and Disclosure
uubb does not sell or rent your personal information to third parties. However, we may share information in the following limited circumstances:
5.1 Service Support Parties
Only the necessary information is shared with trusted third parties engaged in tasks such as payment processing, identity verification, technology infrastructure, and customer support. These parties are contractually bound to uphold our privacy standards.
5.2 Legal Obligations
Information may be disclosed to comply with court orders, lawful directives from government authorities, or legal obligations. In such cases we will provide only as much information as is required.
5.3 Fraud and Security Protection
Information may be shared with relevant authorities or security agencies to prevent fraud, money laundering, or other illegal activity.
5.4 Business Changes
In the event of a merger, acquisition, or asset transfer, your information may be transferred to the new authority. We will notify you in advance in such circumstances.
Cookies and Tracking Technologies
uubb uses cookies and similar technologies to improve your platform experience.
6.1 Types of Cookies
- Essential Cookies: These are required to ensure the basic functionality of the platform. Without them, login, transactions, and other core services will not work.
- Functional Cookies: These cookies are used to remember your preferences and settings (such as language preference).
- Analytics Cookies: These collect anonymised analytical data to understand which parts of the platform are used most.
6.2 Cookie Controls
Most browsers have the option to block or delete cookies. However, disabling essential cookies may affect some platform functionality.
Data Retention Period
uubb retains your information only for as long as necessary or legally required.
- Information for active accounts is retained until the account is closed.
- Even after an account is closed, certain information (particularly financial transaction records) is retained for a set period due to legal and regulatory obligations.
- Log files and technical data are kept for a limited period following security review.
- Information related to a legal claim or dispute may be retained until it is resolved.
After the defined retention period, your information is securely deleted or anonymised.
Data Security Measures
To protect your personal information, uubb implements industry-standard technical and organisational measures. These include:
- SSL Encryption: All data transmitted between your browser and our servers is secured by TLS/SSL technology.
- Restricted Access: Only authorised staff can access your information, and their access is limited to a minimum-necessity basis.
- Secure Data Centres: Our servers operate in data centres with internationally recognised security standards.
- Regular Security Audits: We regularly test our systems for vulnerabilities and apply necessary updates.
- Two-Factor Verification: An additional security layer is used for sensitive transactions.
However, no digital system is entirely impenetrable. We therefore ask you to use a strong password and not share your account details with anyone.
Your Rights
You have the following rights regarding your personal information:
9.1 Right to Access Information
You may request to know what information we hold about you. We will provide this information within a reasonable timeframe.
9.2 Right to Correct Information
If there is any incorrect or outdated information in your account, you may request that it be corrected.
9.3 Right to Delete Information
In certain circumstances you may request that your personal information be deleted. However, some information may need to be retained due to legal obligations.
9.4 Right to Withdraw Consent
Where data processing relies on your consent, you may withdraw that consent at any time. This will not, however, affect the validity of prior processing.
9.5 Right to Lodge a Complaint
If you have any objection to how your information is used, please contact our support team first. We will work to resolve your complaint quickly and effectively.
To exercise any of the above rights, contact us by email: [email protected]
Protection of Minors
uubb is for users aged 21 and over only. We do not knowingly collect personal information from anyone under the age of 21.
Our registration process includes an age verification step. If we hold information relating to a minor, guardians should contact us — we will immediately delete the relevant information and close the account.
Changes to This Policy
uubb may update this privacy policy from time to time. For any significant changes, we will:
- Update the date on this page.
- Send a notification to your registered email for important changes.
- Display a notice when you access the platform.
If you continue to use the platform after changes are made, it will be assumed that you have agreed to the updated policy. We therefore recommend visiting this page regularly.
Contact Us
If you have any questions, concerns, or requests about the privacy policy, contact us through the following:
24/7 Live Chat
Use the platform's live chat for instant support in Bengali.
Email
[email protected]
Response Time
Privacy-related emails are generally answered within 3 business days.
Secure Communication
All communication is secured with SSL encryption.
For more information, please also read our Terms and Conditions and Responsible Gaming pages.